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CANCELLATION POLICY

SovereignQi requires a 24-hour notice for any appointment that needs to be cancelled.

For any cancellation or no-show of an appointment made by a Non-Member within 24 hours of their scheduled session, the client is responsible for the full price of the service scheduled and no refund will be provided. 

For any cancellation or no-show of an appointment made by a Member within 24-hours of their scheduled session, the client is responsible for a $25 cancellation fee.

SovereignQi recognizes that emergencies happen. Each client is allowed ONE (1) cancellation OR no-show within 24 hours without penalty.

SovereignQi requires notice if any client is running late to their scheduled appointment time. Acceptable forms of notice include a text message or a phone call to 619-356-3931. Please DO NOT email if you are running late. Any late arrival past FIFTEEN (15) minutes of the scheduled appointment time will be considered a cancellation and will follow the cancellation policy outlined above. 

After THREE (3) last-minute cancellations and/or no-shows made by the same client, SovereignQi reserves the right to discontinue services for that client. No refunds will be provided. 

In the event of a discontinuation of services, SovereignQi will provide the client with referrals to at least 3 other acupuncturists in the area who may be a better fit. 

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PREVENTATIVE MEDICINE

"If you do not take time for your wellness now, you will be forced to take time for your illness later"

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TERMS OF CONDITIONS OF USE AND PRIVACY POLICY

Last Updated on 9/26/2022.

1. Introduction
This Privacy Policy describes the information and data collection, storage, and use practices and policies of SovereignQi with Cathryn Houdek DBA SovereignQi on the website at www.sovereign-qi.com (along with all subdomains, collectively, the “Website”). This Privacy Policy is only applicable to the Website and not to any other websites that you may be able to access from the Website, each of which may have data collection, storage, and use practices and policies that differ materially from this Privacy Policy. When you leave the Website via a link to another website, you are subject to that site’s Privacy Policy, Terms of Use, and other policies (“Third Party website policies”) applicable to that site and you should review the Third Party website policies.

2. Information Collection and Use Practices:
i. Types of Information Collected: SovereignQi may collect two different types of information, Personally Identifiable Information (“PII”) and Non-Personally Identifiable Information (“Non-PII”). PII and Non-PII may be collected anytime you access or use a SovereignQi website, including this Website. PII and Non-PII may also be collected by SovereignQi during in-person discussions, telephone conversations, and electronic or other written communications.
Personally Identifiable Information Collected: In order for you to access and use the services offered through the Websites, we may require you to provide information that identifies you as an individual (i.e., “PII”). PII may include the following categories of information: (1) Contact Data (such as your name, mailing address, email address, and phone number(s)); (2) Financial Data (such as your account or credit card number); and (3) Demographic Data (such as your zip code and age). If you communicate with us by email, post messages to any of our chat groups, bulletin boards, or forums, or otherwise complete online forms or surveys, any information provided may be collected as PII.
Non-Personally Identifiable Information Collected: We may automatically track and collect the following categories of information when you visit our Website: (1) IP addresses; (2) domain servers; (3) types of computers accessing the Website; and (4) types of web browsers used to access the Website (collectively “Non-PII”). Non-PII is anonymous information that does not personally identify you but is helpful for improving your experience on the Website.

ii. Uses of Information Collected
SovereignQi uses PII to respond to your inquiries, provide you with services you have requested, keep you informed of services and products SovereignQi thinks may be of interest to you, and otherwise personalize your experience with SovereignQi, among other reasons. SovereignQi does not sell or lease PII about you to others.

iii. Technology We May Use: Cookies, Web Beacons, and Clear Gifs Cookies and web beacons are small text files that are stored on your computer when you visit certain web pages. SovereignQi collects information through cookies and web beacons about your web browsing activities such as the address of the page you are visiting, the address of the referrer page you previously visited, the time you are viewing the page, your browsing environment, and your display settings. We may use cookies and web beacons on our Website for the following purposes:
● Understanding traffic patterns and the number of visitors to the Website and other websites that we partner with;
● Understanding how you use and interact with the Website;
● Improving SovereignQi services and products;
● Optimizing your experience on the Website;
● Providing anonymous individual or aggregated auditing, research, modeling, and reporting for our advertisers and other partners;
● Storing your password so you do not have to re-enter it each time you visit the Website;
● Providing you with relevant advertising and content; and
● Managing our Website.

iv. Sharing of Personal Information
SovereignQi may share PII with SovereignQi affiliates, advertisers, and third parties contracting with SovereignQi to provide services to you. The other parties with whom we share PII may send information to you about other products or services. We do not share your Financial Data with these third parties. We may share Financial Data with business partners who assist us by performing core services (such as hosting, billing, fulfillment, or data storage and security) related to our operation of the Website and provision of services. Those business partners agree to uphold the same standards of security and confidentiality described in this Privacy Policy, and they will only use your Financial Data to carry out their specific business obligations to SovereignQi.
If you do not want us to share your PII with any third parties, please email us at info@sovereign-qi.com.
If we or some or all of our assets are acquired by another company, including through a sale in connection with a bankruptcy, that company will possess the information collected by us, and it will assume the rights and obligations regarding your PII as described in this Privacy Policy.
We may disclose PII or other data to comply with the law or legal requirements, enforce or apply our Terms of Use and other agreements, or protect our rights, property, the safety of our users, or others.
Because Non-PII does not personally identify You, SovereignQi reserves the right to use and disclose to third parties Non-PII for any purpose.

v. Interest-Based Ads
We may also share Non-PII with advertisers and other third parties who may use it for advertising purposes, including to serve targeted advertising on non-affiliated third party sites. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information about your online activities on the Website or other websites over time. For example, anonymous information collected across multiple sites may enable the ad network to predict your preferences and show you ads that are likely to be of interest to you. Please note that we do not share any information that identifies you personally with the third-party service providers who serve ads on our behalf. To opt out of these types of ads, please visit the Network Advertising Initiative (“NAI”) for information about how to opt out of interest-based advertising by their members. See http://www.networkadvertising.org for general information about the NAI and http://www.networkadvertising.org for the opt-out page. You may also visit http://www.networkadvertising.org to learn about interest-based advertising and how to opt-out from online behavioral ads served by some or all participating companies.

vi. Email Marketing
By submitting your email address through the Website, you are expressly consenting to receive emails from SovereignQi, including from SovereignQi’s affiliates, and from third parties concerning offers and advertisements unrelated to SovereignQi. To opt out of receiving email messages from us, from our affiliates or from other third parties, click on the “Unsubscribe” link contained in each email. Please allow up to 10 business days for us to process your request. Please note that if you decide not to receive marketing emails from us, you may still receive transactional email messages regarding your account. If you have questions or concerns regarding this provision, please contact us at info@sovereign-qi.com

3. Confidentiality and Security of Personal Information. User Ability to Access, Update, and Correct PII
At any time you may contact SovereignQi via email at info@sovereign-qi.com to update your PII or request that your PII no longer is shared by SovereignQi. In the case that your username or password is lost, stolen, or used without permission, promptly contact SovereignQi at info@sovereign-qi.com to update the PII we have on file for you.

ii. Your California Privacy Rights

As described in this Privacy Policy, from time to time we may make your personal information available to third parties for their marketing purposes. California law permits individuals who are California residents to request certain information about our disclosure of personal information to third parties for direct marketing purposes. If you are a California resident and would like to make such a request, please submit your request in writing to info@sovereign-qi.com. If you do not want us to share your personal information with third parties, you may opt-out of this information sharing by emailing us at info@sovereign-qi.com. In accordance with California Civil Code Sec. 1789.3, California resident users are entitled to know that they may file grievances and complaints with the California Department of Consumer Affairs, 1625 North Market Blvd., Suite N112, Sacramento, CA 95834; or by phone at 916-445-1254 or 800-952-5210; or by email to dca@dca.ca.gov.

iii. Security
SovereignQi maintains reasonable physical, administrative and technical safeguards to protect PII from loss, misuse, or unauthorized access, disclosure, alteration or destruction. However, no system is 100% secure. SovereignQi enforces its Privacy Policy via self-assessment.

4. Third-Party Links and Public Information

Except where expressly stated by SovereignQi, SovereignQi is not affiliated or associated with operators of any third party websites that link to or are linked from any SovereignQi-maintained website, including this Website. Please review the Third Party website policies of each site you visit.
SovereignQi disclaims any responsibility for the accuracy or content of information found on third-party websites that link to or are linked from any SovereignQi website, including this Website. SovereignQi disclaims any responsibility for the security of any information (including without limitation PII and Financial Data) that you may provide to any third party. We may also make chat rooms, forums, message boards, and news groups available to you. Please understand that any information that is disclosed in these areas becomes accessible to the public. You should exercise caution when deciding to disclose your PII in a public forum.

5. Updates and Changes to Privacy Policy

We reserve the right, at any time and without notice, to update or modify this Privacy Policy, simply by posting such updates or modifications on the Website. Any such change, update, or modification will be effective immediately upon posting on the Website.
You consent to such changes through your continued use of the Website. If you have questions about this Privacy Policy or want to contact us, please send an email to SovereignQi or write to us at:
SovereignQi
5360 Jackson Drive Suite 116
La Mesa, CA 91942

NO MEDICAL ADVICE; INFORMATIONAL USE ONLY

The contents of this website are for informational purposes only and do not render medical, psychological, psychiatric, or any professional health care advice, opinion, diagnosis, prescription, or treatment. This website provides general information. Further, the information provided in or through this website should not be used for diagnosing or treating a health problem or disease. It is not a substitute for professional care. If you have or suspect you may have a medical, psychological, or psychiatric problem, or a disability that requires medical attention, then you should consult your licensed medical doctor or appropriate health care provider. Always consult your medical doctor regarding your medical care. Never disregard professional medical advice or delay in seeking it because of something you have read on this website.

LINKS

Links on this website are provided only as an informational resource, and it should not be implied that we recommend, endorse or approve of any of the content at the linked sites, nor are we responsible for their availability, accuracy or content. You should review the applicable terms and policies, including privacy and data gathering practices, of any site to which you navigate from our website or relating to any applications you use or install from the site. You agree that we will not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings.

TESTIMONIALS AND ENDORSEMENTS; NO GUARANTEES OR CLAIMS; DISCLAIMER OF WARRANTIES

We may post testimonials and endorsements on our site regarding customer use of our services and products. We believe these testimonials and endorsements reflect experiences that are representative of what consumers will generally achieve with the advertised product in actual, albeit variable, conditions of use.  However, this does not necessarily imply that any given consumer will experience the exact same or similar results as others who have used similar services and who have subsequently written testimonials and endorsements.  Although results generally should be within the range of results a significant number of consumers can experience, the results experienced by any one individual who has written a testimonial or endorsement is not necessarily what any other particularly consumer should expect to experience.  Another way to state this is that results experienced by any one individual who has written a testimonial or endorsement, are not necessarily what any given consumer should expect to experience.

Further, we make no representations, warranties, claims, or guarantees with respect to any information provided on this website or regarding any of our services or products.  Any review or other statement that could be regarded as a testimonial or endorsement does not constitute a guarantee, warranty, or prediction regarding the outcome of the use of any product, service, or piece of information.

To the fullest extent permissible under applicable law, we disclaim any and all implied warranties and representations, including, without limitation, any warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

LIMITATION OF LIABILITY FOR USE OF WEBSITE

While every attempt has been made to verify the information on this website, neither the owners, distributors, agents, publishers, or their affiliates assume any responsibility or liability for any error, inaccuracies, omissions in the same (whether typographical, technical, or otherwise), or related to results from use of these materials.  None of these parties is liable for any direct, incidental, consequential, lost profits, business interruption, indirect, or punitive damages arising out of your access to, or use of, or inability to access or use, this website, regardless of whether we are advised of the possibility of such damages. Any person or entity that relies on any information obtained from this website does so at their own risk. If you are dissatisfied or harmed by anything relating to this site, you may leave this site and this will be your sole and exclusive remedy.

WEB ACCESSIBILITY STATEMENT

At sovereign-qi.com, we are committed to accessibility. It is our policy to ensure that everyone, including persons with disabilities, has full and equal access to our digital offerings. We welcome your feedback on your experience with sovereign-qi.com. Email us at info@sovereign-qi.com with any questions or comments you have.

Sovereign-qi.com strives to conform to the following accessibility standards: 
Web Content Accessibility Guidelines (WCAG) 2.1 AA.

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